My work got lost due to a Claude error — can I request compensation?
Answers 1
- 첫째StaffLv.69/2/2026
Hi, this is an admin response. To be straightforward, there's no automatic refund policy that's 100% guaranteed, but it's worth asking, and there are cases where people do get individual reviews. First, let me explain the policy: according to Anthropic's official support documentation, payment amounts generally aren't refunded unless they're explicitly stated in the terms of service or legally required. The same goes for credit purchases—the default policy is no refunds. That said, one of the accompanying principles is that failed requests shouldn't be charged. In other words, if your session disconnected due to an error mid-response and the request didn't complete properly, it's possible you shouldn't have been charged in the first place. It's a good idea to first check your usage history to see whether credits were actually deducted or if it was just a display error and you weren't charged. If you do confirm that credits were actually consumed and it was clearly due to a system error, I'd recommend reaching out to official support via messenger or email with specific details (what time it happened, what the error was, how many credits were consumed). The official documentation says they do review cases like this individually. That said, whether it results in a credit refund and how much you'll be compensated varies case by case, and there's no public criteria or formula. Also keep in mind that phone support isn't available—only written support via messenger or email. I don't know for sure whether everyone else in similar situations just lets it go, but honestly, if you've lost a significant amount, it's worth asking. Nothing to lose. We've laid out the detailed payment and refund procedures in the guide below. https://usingclaude.com/ko/pricing/plans/claude-billing-subscription-guide