Why does Claude app keep logging me out on my iPad?
Answers 1
- 첫째StaffLv.69/3/2026
Hi, this is the administrator. Let me be clear from the start: Anthropic hasn't officially revealed the exact cause of why you're repeatedly logging out only on iPad, so I can't say for certain. But I've organized what's been confirmed and what's worth checking in order. First, let me explain the session structure: your claude.ai account login session is designed to last 28 days by default, and each time you use the app, it resets to 28 days from that point (according to Anthropic's support center). So normally, there's no reason you'd get logged out every day. Since your iPhone works fine but your iPad doesn't, it's likely that the issue isn't with your account itself, but rather environmental factors on that device preventing the session from staying active. However, what specifically causes this on iPadOS hasn't been officially confirmed. Here's the order to check things: 1. Go to Settings > General > Date & Time and check that automatic setting is enabled. When your device time is off, auth tokens can sometimes become invalid. 2. In Settings, check that Background App Refresh isn't turned off for the Claude app. 3. If storage is low, the system might force-clear app data, so try freeing up some space. 4. If there's a VPN, firewall, or ad-blocking app installed only on your iPad, try turning it off temporarily and see if the problem repeats. 5. If it's still the same even after reinstalling, it's likely not a Claude issue but rather a device/settings problem, so I recommend reaching out to support (support.claude.com) and letting them know your device model and iPadOS version. I've also organized login and access-related errors in the guide below, so it might help to take a look: https://usingclaude.com/ko/guides/troubleshooting/claude-not-working-troubleshooting