For billing, cancellation, and refunds on a paid Claude plan, one rule matters most — manage it on the platform you signed up on. If you subscribed on the web (claude.ai), Anthropic handles payment; on iOS, Apple does; on Android, Google does. That's why the cancel/refund path differs.
Core rule: where you signed up
If you don't see a cancel button in web settings, you almost certainly subscribed via an app (App Store/Play Store). Your billing statement shows where the charge comes from.
How to cancel
- Web / Desktop: your initials/name at the lower left → Settings → Billing → "Cancel".
- iOS / Android app: initials at top right → Billing → Manage subscription → cancel. If you already deleted the app, cancel from the App Store / Play Store.
After canceling, you keep access until the end of the period you already paid for, then revert to Free automatically. To avoid the next charge, cancel at least 24 hours before your next billing date. Your past chats and projects aren't deleted.
Requesting a refund
- Paid on web: check refund eligibility in Anthropic's support messenger; if eligible, it proceeds with cancel + refund.
- iOS (App Store): Anthropic doesn't process it — request a refund from Apple support.
- Android (Play Store): for an active subscription support checks eligibility; for past (inactive) charges contact Google support.
- While a bank dispute (chargeback) is pending, refunds can't be processed (resolve the dispute first).
⚠️ Whether a refund is possible varies by eligibility, platform, and timing, and is not guaranteed. Confirm the exact terms via official docs and support. (Some sources say the current period isn't refunded, so it's case-by-case.)
Payment errors (card declined, etc.)
- Check card details/expiry/limit and any block on international payments; update your payment method.
- You may be asked to verify your payment method (a security step).
- If it still fails, try another card or contact official support.
Canceled but still charged?
- First confirm the cancellation actually completed (look for a confirmation email) — many people only start the flow.
- If charged on both web and an app store, you may have duplicate signups — check each platform's subscription status.
- If you definitely canceled and are still charged, contact official support (or Apple/Google) with the confirmation email as evidence.
For plan prices/differences see the plan comparison; for API billing see the API key & pricing guide.